Carlton Club Inn carltonclubinn@gmail.com
830-353-2799
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Guest Information


Welcome to the Carlton Club Inn.  We are so glad you are choosing to stay with us.  It is my personal goal to help you feel at home and have an enjoyable stay.  Should you have questions or needs that are not addressed here, please don’t hesitate to contact me, I will do my very best to help in any way possible.
 - Your Innkeeper

Business Services
Free internet services are available throughout the Inn and grounds, printing, fax and receipt of mail and packages are also available

Check-in/Check-out
Check-in is flexible, but generally between 2 and 8pm.  Please let us know of your estimated arrival time so we can make arrangements to welcome you.

Check-out is 11am.  Should you need a late check out, please let us know.  We will do our best to accommodate requests for early check –in and check-out, but cannot guarantee these options are available, especially during busy seasons.

Children
The Inn was designed with a mature traveler in mind, but children are welcome and should be supervised at all times.

Complimentary Items
Bottled water, an assortment of coffee with creamer, sugar, and sweetener. Soap, shampoo, conditioner and lotion will be found in the bathroom, other toiletries you may have forgotten are available in the office.

Concierge Service
To help make your stay as easy and enjoyable as possible, we are glad to help you with whatever special needs you may have. We are knowledgeable about the area and would be delighted to make suggestions and assist you in booking tickets or reservations.

Damages
Damages to the Inn and/or its contents as a result of negligence or carelessness, will be charged to your credit card at the discretion of the owner.  These charges could include, but are not limited to the cost to repair or replace damaged items, labor, and any lost revenue due to down time.  Additionally condo’s which require extensive cleaning will be charged an additional cleaning fee. Guests who smoke inside the Inn will be assessed a $300 cleaning charge.

Housekeeping
Generally we do not provide daily housekeeping services, however we are happy to accommodate each guests individual needs and wishes, so please let us know what you prefer.  For short term and extended stay guests once a week linen changes and light housekeeping services are provided at no additional charge, and thorough weekly cleaning is available for an additional charge.

In Room Amenities
Some amenities vary from one suite or condo to another, but the following can be found in all of our accommodations.  Complimentary bottled water, along with a variety of coffee, creamer, sugar and sweetener.  Soap/body wash, shampoo, conditioner, and lotion with additional toiletries available at the office upon request.  Hair dryer, iron and ironing board, and alarm clock, flat screen television with high definition cable located in each living area.

Internet
Free wireless internet access is available in most locations throughout the Inn, however, we are unable to guarantee there will always be enough bandwidth required for streaming applications such as video calls and movies.

Lost and Found
Should we find belongings left behind we will do our best to notify you and make arrangements to ship the item(s) to you.

Parking
One assigned parking space is provided for each condo, but additional parking is available, please let us know if you have more than one vehicle.

Pets
We love them, but we are not able to accommodate them at the Inn.  Please let us know if we can assist you in locating quality boarding services.
Phones
Currently we do not provide landline phone service to each condo.

Quiet Time
To ensure a restful environment for you and fellow guests, we ask that you keep noise and activity to a minimum between the hours of 10:00 PM and 7:00 AM.

Recycling
Recycling containers are provided in the onside laundry room for your convenience.

Smoking
We support a 100% non-smoking environment.  If you must smoke, please do so off of our premises.  Vapor and e-cigarettes are permitted outside only.
Accommodations at The Carlton Club Inn Amenities at Carlton Club Inn Rooms at Carlton Guest House
The Carlton Club Inn Extended Stay Town homes  |  126 Plaza Drive, Kerrville, TX 78029  |  830-353-2799  |  carltonclubinn@gmail.com